MODULE EXCHANGE SERVICE

North American customers can take advantage of Nautel’s module exchange service. This service gives customers a fast and efficient solution in the event of a hardware problem. When a customer’s transmitter experiences a failure, Nautel can send out a factory rebuilt module to replace the faulty module. Nautel’s two locations in Canada and the United States provide quick turn around times, keeping our customers on the air.

During the transmitter’s warranty period, repair and exchange of modules is performed at no charge to the customer. Once the warranty has expired, the cost of a module exchange is only 80% of the list price for the module. If the faulty module is returned to Nautel within 30 days, a credit is issued, reducing the cost from 80% to 40% of the module’s list price.

Module Return Instructions

All equipment being returned to Nautel for repair or replacement should be marked "field return" and addressed to the appropriate Nautel facility.

Complete and accurate information regarding the equipment will expedite shipment of replacement(s). Refer to the name plate on the transmitter and the appropriate module assembly and include with shipment.

• Transmitter model number
• Transmitter serial number
• Module name
• Module serial number
• Return shipping address
  
  

RETURN FACILITIES